Privacy Policy

1. Data controller

The controller responsible for the processing of personal data on this website within the meaning of Art. 4(7) GDPR is:

Eigen Technik GmbH Stockerauer Straße 26 / 19 2100 Korneuburg, Austria Phone: +43 650 8800972 Email: office@eigentechnik.at

2. Server log files

When you access this website, our hosting provider automatically records technical information in server log files (IP address, user agent, referrer URL, requested URL, timestamp, HTTP status, transferred data volume).

Purpose: ensuring stability, security and integrity of the service, troubleshooting and abuse prevention. Legal basis: Art. 6(1)(f) GDPR (legitimate interest). Retention: typically 7–30 days, after which the data is deleted or anonymised.

3. Contact form and email

If you contact us via the contact form or by email, we process the data you provide (name, email address, company, message) in order to respond to your enquiry.

Purpose: handling your enquiry and preparing or executing a contract. Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures / contract performance) or Art. 6(1)(a) GDPR (consent) for any data beyond what is necessary. Retention: as long as necessary to handle your request, plus any statutory retention periods (in particular under § 132 BAO and § 212 UGB).

4. Live chat

Our website offers a live chat feature. When you use it, we process the data you provide (name, email address if given, and the content of your messages) in order to respond to your enquiry in real time.

Your chat messages are stored in a database operated by us. In order to notify our support team, messages may also be forwarded to a messaging service (Telegram). No additional personal data is transmitted beyond the chat content and the name you provide.

Purpose: real-time handling of your enquiry. Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures / contract performance). Retention: chat transcripts are retained as long as necessary to handle your request, plus any statutory retention periods.

5. Cookie consent and language preference

We store your cookie consent decision and your selected language locally in your browser (localStorage / cookie). These technologies are strictly necessary to provide the service you have explicitly chosen.

Purpose: remembering your consent choice and language. Legal basis: Art. 6(1)(f) GDPR in conjunction with § 165(3) TKG 2021 (strictly necessary technologies).

6. Analytics (only with your consent)

If, and only if, you have actively given your consent in the cookie banner, we may use pseudonymous analytics to understand how this website is used and to improve it.

Legal basis: Art. 6(1)(a) GDPR (consent) and § 165(3) TKG 2021. You may withdraw your consent at any time, with effect for the future, via the 'Cookie settings' link in the footer.

7. Marketing (only with your consent)

If, and only if, you have actively given your consent in the cookie banner, we may use marketing technologies to measure campaign effectiveness and show you relevant content on other websites.

Legal basis: Art. 6(1)(a) GDPR (consent) and § 165(3) TKG 2021. You may withdraw your consent at any time via the 'Cookie settings' link in the footer.

8. Recipients of personal data

Personal data is processed within our company and only disclosed to third parties where this is necessary for the purposes listed above, on the basis of a data processing agreement pursuant to Art. 28 GDPR. Categories of recipients include our hosting provider, email provider and, where applicable, tax advisor.

We do not transfer personal data to countries outside the EU/EEA without an appropriate safeguard pursuant to Art. 44 et seq. GDPR (such as standard contractual clauses or an adequacy decision).

9. Your rights

You have the following rights with regard to your personal data:

• Right of access (Art. 15 GDPR) • Right to rectification (Art. 16 GDPR) • Right to erasure (Art. 17 GDPR) • Right to restriction of processing (Art. 18 GDPR) • Right to data portability (Art. 20 GDPR) • Right to object (Art. 21 GDPR) • Right to withdraw consent (Art. 7(3) GDPR), with effect for the future

To exercise any of these rights, please contact us at office@eigentechnik.at.

10. Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority — in particular the Austrian Data Protection Authority (Datenschutzbehörde, Barichgasse 40-42, 1030 Vienna, dsb@dsb.gv.at, https://www.dsb.gv.at).

11. Automated decision-making

We do not use automated decision-making, including profiling, within the meaning of Art. 22 GDPR.

12. Security of processing

We implement appropriate technical and organisational measures (Art. 32 GDPR) to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Communication on this website is secured via TLS encryption.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our service, hosting, or legal requirements. The current version is always available on this page.